TERMS & CONDITIONS

Alvi London Limited

These Terms & Conditions apply to all orders placed with Alvi London Limited through our website or directly with our team. By placing an order with us, you agree to the following terms.

Please read these Terms & Conditions carefully before placing an order.

ABOUT ALVI LONDON

Alvi London Limited is a UK-based wholesale supplier of fragrances and related products.

Our website and wholesale services are primarily intended for business and trade customers purchasing products for resale or commercial purposes.

Alvi London Limited
2A Batty Street
London
E1 1RH
United Kingdom

Telephone: +44 7434 895435
Email: saad@alvilondon.com
Website: alvilondon.com

WHOLESALE ORDERS

Alvi London operates primarily as a wholesale business.

By placing a wholesale order with us, you confirm that you are purchasing products for business, trade or resale purposes.

We reserve the right to refuse, cancel or limit an order where we reasonably believe there has been an error, misuse of our website, suspected fraud or another legitimate business reason.

TRADE ACCOUNTS

Certain prices, products or features of our website may only be available to approved trade customers.

Customers are responsible for ensuring that the information provided when creating a trade account is accurate and kept up to date.

You are responsible for maintaining the confidentiality and security of your account details and password.

Please contact us immediately if you believe your account has been accessed without your permission.

PRODUCTS

We make every reasonable effort to ensure that product names, descriptions, sizes, images and other information displayed on our website are accurate.

However, product packaging, bottle designs, boxes, labels or other presentation may occasionally be updated by the manufacturer without prior notice.

Colours and product appearance may also vary slightly depending on photography, lighting and the device or screen being used.

PRODUCT AUTHENTICITY

Alvi London is committed to supplying authentic products sourced through our supply network.

We do not knowingly sell counterfeit products.

Products may occasionally have packaging differences depending on manufacturing batches, production updates or the market for which the product was originally packaged.

PRODUCT AVAILABILITY

All products are subject to availability.

Adding an item to your basket does not guarantee that stock will remain available until your order has been successfully placed and accepted.

If an item becomes unavailable after you place an order, we will contact you regarding the affected product and the available options.

PRICES

Prices displayed on our website may change from time to time.

The price applicable to your order will normally be the price displayed or agreed at the time the order is placed.

Any applicable VAT will be displayed or applied where required.

Delivery charges are separate unless specifically stated otherwise.

We reserve the right to correct genuine pricing, stock or website errors.

If a significant pricing error affects an order that has already been submitted, we may contact you before processing the affected item.

PAYMENT

Orders must be paid using one of the payment methods accepted by Alvi London.

Unless separate credit or payment terms have been agreed with us in writing, payment must be received before an order is dispatched.

An order is not considered fully confirmed simply because a payment attempt or website checkout has been submitted.

ORDER ACCEPTANCE

After placing an order, you may receive an automated confirmation acknowledging that we have received your order.

This acknowledgement does not necessarily mean that your order has been accepted.

Your order is subject to stock availability, payment verification and our acceptance.

We reserve the right to decline or cancel an order where reasonably necessary.

If we cancel an order after receiving payment, any amount due back to you for the cancelled products will be returned using an appropriate payment method.

ORDER CHANGES & CANCELLATIONS

If you need to change or cancel an order, please contact us as soon as possible.

We cannot guarantee that an order can be changed or cancelled once it has entered processing, packing or dispatch.

Once an order has been dispatched, it cannot normally be cancelled as an undelivered order and our applicable Returns & Refunds Policy will apply.

UK SHIPPING & DELIVERY

We currently use DPD for our UK deliveries.

Orders are normally delivered within:

1–3 WORKING DAYS FROM DISPATCH

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.

Working days do not include weekends or UK bank holidays.

DELIVERY CHARGES

Standard UK delivery is charged at:

£10 PER BOX

Each shipping box can weigh up to approximately 30kg.

On average, approximately 48 standard 100ml fragrance units may fit into one box, including packaging weight.

The figure of 48 units is an estimate only. The actual number of products that fit into each box depends on the size, weight and packaging of the products ordered.

Where an order requires multiple boxes, the delivery charge will be calculated according to the number of boxes required.

For example:

Approximately 1 box — £10
Approximately 2 boxes — £20
Approximately 3 boxes — £30
Approximately 4 boxes — £40

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address.

Please check your delivery details carefully before submitting your order.

Once an order has been processed or dispatched, we may not be able to change the delivery address.

Alvi London cannot accept responsibility for delays or additional costs caused by incorrect or incomplete delivery information supplied by the customer, except where the issue was caused by us.

DELIVERY TRACKING

Where tracking is available, tracking information will normally be provided after dispatch.

Larger wholesale orders may be divided into several DPD parcels and therefore may have multiple tracking references.

Customers should check all tracking information where an order is being delivered in multiple boxes.

DELIVERY DELAYS

We aim to dispatch and deliver orders promptly, but delivery dates and times are not guaranteed unless expressly agreed otherwise in writing.

Delivery may occasionally be delayed due to circumstances outside our reasonable control, including courier disruption, severe weather, transport disruption, public holidays or other unforeseen events.

If you experience a significant delivery problem, please contact us so that we can investigate.

CHECKING YOUR DELIVERY

Customers should check their order as soon as reasonably possible after delivery.

If you believe products are missing, incorrect, damaged, broken or unusable, please contact us promptly with your order or invoice number and details of the issue.

We may request photographs or other reasonable evidence to allow us to investigate.

RETURNS & REFUNDS

We do not accept change-of-mind refunds after purchase.

Refunds may be considered where an item is:

Faulty
Broken
Damaged
Unusable

Please contact us as soon as possible if you receive a product with one of these issues.

We may request photographs, order information and other reasonable evidence before approving a return or refund.

EXCHANGES

We accept eligible exchange requests made within 14 working days of purchase.

Please contact our team before returning any products.

Products should not be returned to Alvi London without first contacting us and receiving the appropriate return instructions.

All exchange requests are subject to review and approval.

FAULTY, DAMAGED OR UNUSABLE PRODUCTS

If an item arrives faulty, broken, damaged or unusable, please contact us with:

Your order or invoice number
The product name
A description of the problem
Clear photographs or videos where reasonably required

Once the issue has been reviewed, we will advise you of the appropriate next steps.

Depending on the circumstances, an appropriate resolution may include a replacement, exchange or refund.

CHANGE OF MIND

Because we operate primarily as a wholesale supplier, we do not provide refunds simply because a trade customer changes their mind after purchasing.

This does not affect any rights or remedies that cannot legally be excluded.

WEBSITE INFORMATION

We make reasonable efforts to keep our website accurate and available.

However, we cannot guarantee that the website will always be completely free from errors, interruptions or technical problems.

We may update, modify or temporarily remove website content, products, prices or features where reasonably necessary.

INTELLECTUAL PROPERTY

Unless otherwise stated, the Alvi London name, website design, written content, graphics and other original material belonging to Alvi London may not be copied, reproduced or used commercially without permission.

Third-party brand names, trademarks, product images and logos remain the property of their respective owners.

LIMITATION OF LIABILITY

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

To the extent permitted by law, Alvi London will not be responsible for indirect or consequential business losses that were not reasonably foreseeable.

For business customers, this may include loss of profit, revenue, business opportunity or anticipated savings, where exclusion of such losses is legally permitted.

EVENTS OUTSIDE OUR CONTROL

Alvi London will not be responsible for failure or delay in performing our obligations where the failure or delay results from circumstances beyond our reasonable control.

This may include courier disruption, transport problems, severe weather, strikes, supply chain disruption, government restrictions or other unforeseen events.

PRIVACY

Personal information provided to Alvi London will be handled in accordance with our Privacy Policy and applicable data protection requirements.

Customers are responsible for ensuring that the information they provide to us is accurate.

CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time to reflect changes to our business, website, services or legal requirements.

The latest version published on our website will apply to new orders placed after the updated terms take effect.

GOVERNING LAW

These Terms & Conditions are governed by the laws of England and Wales.

Where legally permitted, disputes relating to these Terms & Conditions will be subject to the jurisdiction of the courts of England and Wales.

CONTACT US

If you have any questions regarding these Terms & Conditions, an order, delivery, return or exchange, please contact us.