Who we are

Alvi London Limited
2A Batty Street
London, E1 1RH
United Kingdom

Phone: +44 7434 895435

Email: saad@alvilondon.com

Website: alvilondon.com

Information We Collect

We may collect the following information:

Full name
Company or business name
Billing and delivery address
Email address
Telephone number
Trade account details
Order and invoice history
Payment and transaction information
Customer service enquiries
Technical information such as browser, device and IP address

We only collect information necessary to provide our services and operate our business.

How We Use Your Information

Your information may be used to:

Process and fulfil your orders
Create and manage your trade account
Arrange delivery through our courier partners
Send order confirmations and tracking updates
Respond to customer enquiries
Process exchanges and refunds
Prevent fraud and protect our business
Improve our website and customer experience
Comply with legal and accounting obligations

Payments

Payments are processed securely through trusted third-party payment providers.

Alvi London does not store your full debit or credit card details on our servers.

Shipping Information

To deliver your order, we may share the following information with our courier partner (DPD):

Name
Company name
Delivery address
Email address
Telephone number

This information is used solely for delivering and tracking your order.

Trade Accounts

If you register for a wholesale account, we may store your business details, purchase history and account activity to provide our wholesale services and customer support.

You are responsible for keeping your login details secure

Marketing

With your permission, we may send you updates about:

New arrivals
Restocks
Wholesale offers
Product launches
Business news

You can unsubscribe from marketing emails at any time.

Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

Keep your shopping basket active
Remember your preferences
Improve website performance
Analyse visitor behaviour
Enhance security

You can manage your cookie preferences through your browser settings.

Authenticity

Alvi London is committed to supplying products that we reasonably believe to be authentic.

We source products from suppliers and distributors that we believe are legitimate and reliable, and all products are purchased and sold by us in good faith as genuine.

If a customer has any genuine concern regarding the authenticity of a product, we encourage them to contact us immediately with their order details so we can investigate.

Alvi London does not knowingly purchase, offer or sell counterfeit goods.